Contact Us

How to Reach Us

The best way to contact the WordSolver team is by email. Send your message to hello@wordsolver.tech and we will get back to you within 48 hours. We read every message personally — there is no automated filter or customer service queue. When you write to us, a real person who works on the site reads your email and responds thoughtfully. We value the time you take to write to us, and we want every interaction to be helpful.

Include as much detail as you can in your message. If you are reporting a bug, tell us which browser and device you are using, what you expected to happen, and what actually happened. Screenshots help enormously — they let us see exactly what you are seeing, which often reveals the issue immediately. If the bug involves a specific color or puzzle number, include that information too. The more specific you are, the faster we can diagnose and fix the problem.

If you have a feature request, describe the problem you are trying to solve rather than just the feature you want. A message like "I keep getting stuck at 95% on Colordle and wish there was a way to see the top 5 candidates sorted by likelihood" tells us much more than "add a top 5 feature." The more context you give us about how you use the site and where you feel limited, the better we can design a solution that actually addresses your needs. Sometimes the best solution to a problem is not the feature you initially imagined, and understanding the underlying frustration helps us find the right approach.

For general questions about how the solvers work, what algorithms we use, or how to interpret the results, you can also check the content sections on each solver page. We have written detailed explanations of the math behind both solvers, the feedback systems, and the strategies for using them effectively. Many common questions are answered there, and the explanations include concrete examples that are easier to follow than an email exchange.

Common Questions and Answers

The daily answer is wrong or does not match the game. Double-check the date shown on the answer page first. If the date matches today and the answer still seems wrong, the game may have updated its algorithm, color list, or seeding method. This happens occasionally — game developers sometimes make changes that affect how daily targets are generated. Email us and we will investigate immediately. Our answers are generated using the same logic the games use, but sometimes games change their target lists or seeding algorithms without notice. When we learn about a change, we update our code and the next build produces correct answers.

The solver gives different percentages than the game. This usually happens because of rounding differences in how the percentage is displayed. The game typically shows two decimal places, while the solver calculates with full floating-point precision. If the game shows 85.32% and the solver shows 85.31%, that is simply a rounding artifact and not a real discrepancy. If the difference is larger than 0.1%, there may be a browser color profile issue affecting the rendering. Try using a different browser or disabling custom color profiles in your display settings. Some monitors with wide gamuts can shift color values in ways that affect the Delta E calculation.

Something is broken on mobile. Let us know which device and browser you are using, along with a description of what went wrong. We test on iOS Safari, Chrome Android, and Firefox Mobile, but there are enough device and OS version combinations that edge cases slip through. A screenshot of the issue makes it dramatically easier to diagnose and fix. Common mobile issues include the color picker not appearing, dropdown menus being clipped by screen edges, or the game area being too small to interact with comfortably on phones with smaller screens.

The unlimited mode reset my game. The unlimited modes do not save progress between sessions. If you close the browser tab, navigate away, or refresh the page, your current game is lost. This is by design — the unlimited modes are intended for casual, pick-up-and-play sessions. Each page load generates a fresh puzzle. If you want a record of your progress, take a screenshot before leaving the page. We are considering adding session persistence in a future update, but for now, treat each page load as a new game.

I have a feature idea. We love hearing feature ideas. Describe the problem you are trying to solve and how you envision the solution working. We prioritize features that align with our core principles: precision, privacy, and simplicity. Features that would require user accounts, store personal data, or add complexity without clear benefit are less likely to be implemented. Features that make the existing tools more accurate, more accessible, or more useful are always welcome suggestions.

What Happens After You Contact Us

When you send an email to hello@wordsolver.tech, here is what happens. First, your message goes into a personal inbox that is checked daily. There is no automated ticketing system, no chatbot, and no outsourced support team. Alex reads every message personally. If your question can be answered quickly, you will get a reply within 24 hours. If it requires investigation — a bug report that needs reproduction, a feature request that needs design thinking — it may take up to 48 hours for a substantive response.

Bug reports are prioritized above everything else. If you report a solver giving incorrect results or a daily answer being wrong, we treat that as urgent. These issues undermine the core value of the site, so they get fixed as quickly as possible, often within the same day. Feature requests are logged and considered during periodic review cycles. We cannot promise to implement every suggestion, but we do promise to read and consider every one. Many of the site's current features — including the feedback refinement mode in the Colorfle solver and the searchable archive on the Colordle answer page — started as user suggestions.

We also appreciate positive feedback. If you find the site useful, a quick note letting us know what works well for you is genuinely motivating. Building and maintaining a free tool takes time and effort, and hearing that it helps people makes that effort worthwhile. We do not publish testimonials or use feedback for marketing — we just appreciate knowing that the work is useful.

Reporting Accuracy Issues

Accuracy is the most important quality of a puzzle tool. If a solver produces results that do not match the game, the tool loses its value. If you notice a discrepancy between the solver's output and the game's behavior, please report it with the following information: which solver you were using, what inputs you entered, what result the solver produced, and what result the game produced. Include the specific color names, hex codes, and percentages involved.

Common causes of apparent discrepancies include: the game displaying rounded percentages while the solver shows full precision, browser color profile differences that affect how hex colors are rendered on screen, and selecting the wrong color name in the solver's dropdown (many colors have similar names with different hex values). Before reporting a discrepancy, double-check that you selected the correct color name and entered the exact percentage shown in the game. If the discrepancy persists after verification, we want to know about it so we can investigate and fix any underlying issue.

When you report an accuracy issue, we typically investigate within 24 hours. The investigation involves running the same inputs through our algorithm and comparing the results against the game's output. If there is a genuine algorithm mismatch, we update our code and deploy the fix. If the discrepancy is caused by a display rounding or browser rendering difference, we explain the cause and suggest workarounds. In either case, you will receive a personal reply explaining what we found and what we did about it.

Other Ways to Connect

Email is currently the only official contact channel for WordSolver. We do not have social media accounts, Discord servers, or community forums. This is intentional — maintaining multiple communication channels would dilute the quality of support we can provide through email. By keeping one channel, we ensure that every message gets the attention it deserves.

If you are a developer interested in the algorithms behind the solvers, the content sections on the Colordle Solver and Colorfle Solver pages include detailed explanations of the Delta E CIE2000 calculation, the dual-space color mixing model, and the feedback-based elimination logic. These explanations cover the same material we would discuss in a technical conversation, so they are a good starting point before reaching out with algorithm-specific questions.

If you are a journalist or content creator writing about color puzzle games and want to include WordSolver in your coverage, we are happy to answer questions about the site's history, usage statistics, and technical approach. Reach out via the same email address and include your publication or platform in the message. We typically respond to media inquiries within 24 hours.